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Section I - Human Resources
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Credentialing
Field staff qualifications/credential requirements are consistently evaluated and assessed for field placement/assignment appropriateness, taking into consideration agency policies, state and federal regulations and laws.
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File maintenance
Company and staff information are organized and maintained in a manner to accommodate ready access by appropriate internal and external parties, while strictly protecting privacy issues.
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Testing & Competency
Testing for competency and mandatory in-servicing to determine the levels of competency for appropriate assignment placement and screening best candidates for hire.
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Section II - Quality Assurance/Performance
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Quality improvement
Quality Improvement for both staff and the agency itself is critical to meeting quality initiatives and determining future goals and objectives. Performance Improvement crosses all disciplines working through the agency.
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Needs list maintenance
Proper maintenance and procedures for matching field staff and placement orders are critical to the success of the agency as well as minimizing liability issues.
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Section III - Administration & Best Business Practice
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Administration Standards
Administration/Leadership roles must be clearly defined, governance established, ethics and mission defined and operational expectations continuously evaluated.
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Contract Requirements & Maintenance
Contracts are consistently evaluated and assessed for compliance with agency policies, state and federal regulations and laws.
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Financial Record Keeping & Maintenance
Agency invoicing is consistently accurate and true to contracted rates.
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